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WaMu Quicken problems

June 19th, 2008. Published under Uncategorized. 2 Comments.

So I’ve been having a real problem using WaMu – Washinton Mutual with Quicken 2007- 2008.  I talked to Quicken and they told me to contact WaMu of the problem, after 10 days they finally sent me this response:

Quote:

RE: Technical Problems
Ref. No: K5860161747AA095E

Dear ,

Thank you for your email.

We are aware of the ability of downloading savings accounts directly,
but not checking, we are working on preventing that as well.

For security reasons, we no longer allow 3rd party software direct
contact to the website.

For assistance in downloading transactions feel free to use our site
helper:
http://businesssupport.wamu.safeharbor.com/knowbase/root/public/wm2003.htm

When downloading transactions any special characters can inhibit the two
programs from downloading correctly.

Some examples of special characters are quotation marks, number signs,
ampersands, parenthesis, and asterisks.

You would need to download around any dates that have these symbols and
then input the information manually into your software.

Please email us with any other questions or concerns.

Sincerely,

Shawn Mangan
Technical Support
WaMu Bank

(This reply may include a copy of the original message. The original
message should not be attributed to Washington Mutual.)

WaMu, the associated logo, and the other trademarks listed on wamu.com
are owned by Washington Mutual, Inc. or its subsidiaries and may be
registered.

For more information regarding Washington Mutual trademarks, please view
our Trademarks page at http://www.wamu.com/about/corporateprofile/trademark/default.aspl

Please note: All other trademarks are owned by, and used for the benefit
of, their respective companies.

FDIC Insured
Equal Housing Lender
Equal Opportunity Employer

Original Message Follows:
————————

Secure Message

cisNumber: xxxxxxxxxx
Spanish: False
Message: Quicken OL-221-A error

Hi, i realize that i can go through the website and download my
transactions manualy then automatic via quicken but it seems that this
is a real hassle.

Through quicken both 2007 on my desktop, laptop, and work computer I am
able to download transaction information for my savings account but not
my checking account. I always get the OL-221-A error. It seems that
this may be a problem with the way you send OFX information through to
quicken for my account.

Is there a way to reset my account or anything that will allow quicken
to work with my checking and not just my savings?
Browser: Firefox/2.0
InternetConnection: Cable Modem
Platform: WinXP
confirmationNumber: K5860161747AA095E
subject: Technical Problems